Industry: Public Sector
the number of districts : 18

The city of Warsaw is a capital of Poland. With population exceeding 1 700 000, is also the biggest city in Poland. Its organizational structure among others contains: 18 districts, urban roads management office, urban transport management office, road maintenance office, city hall support management office, municipal police, purification centers, animal shelters, crisis management office, and many others. City is also responsible for some aspects of social policy and taxes. This requires effective cooperation between the magistrate subordinate units. Extensive structure also meant some difficulties for residents who had to show agility and patience when need to solve some of their problems.

Taking into account all the above, magistrate decided that the city needs a system that would improve collaboration, increase productivity processes and provide a single point of contact for residents. The answer to the magistrate expectations was the "Warsaw 19115" platform.