Urząd Miasta Warszawa

Industry: Public Sector
the number of districts : 18

The city of Warsaw is a capital of Poland. With population exceeding 1 700 000, is also the biggest city in Poland. Its organizational structure among others contains: 18 districts, urban roads management office, urban transport management office, road maintenance office, city hall support management office, municipal police, purification centers, animal shelters, crisis management office, and many others. City is also responsible for some aspects of social policy and taxes. This requires effective cooperation between the magistrate subordinate units. Extensive structure also meant some difficulties for residents who had to show agility and patience when need to solve some of their problems.

Taking into account all the above, magistrate decided that the city needs a system that would improve collaboration, increase productivity processes and provide a single point of contact for residents. The answer to the magistrate expectations was the "Warsaw 19115" platform.


Project: Urząd Miasta Warszawa   Czysta.um.warszawa.pl

Due to changes in the law, local government units has been obliged to organize waste management in their area.
This meant, among other things, management of additional declarations from residents.

The main objectives of the project

  • Improving management of service requests concerning declarations
  • Systematization of knowledge about the Declaration and about terms associated with municipal waste management

The scale of the project

  • 18 districts, over 20 offices and several auxiliary units
  • More than 1.7 million residents


We have prepared web portal for residents, which informs them about all aspects of waste management.
Portal also allows residents to submit declarations.
Portal was integrated with Warsaw 19115 platform.


Czysta.um.warszawa.pl was developed with the following technologies:

  • Oracle Siebel CRM
  • Liferay

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